Below are tips to assist student log in issues into D2L.
1. I don’t know if I am using the right username when logging into D2L?
CBE students log in with their numerical student id. For some students there is a dash and code appended to their ID’s. When logging into D2L, do not include the dash and appended code on your student id. For example, use the ID 99991234-972 on your school computer, but when you are logging into D2L just use 99991234 .
2. Are you new to the CBE, or have recently changed schools?
If you are a new CBE student or have changed schools recently, you may need to change your password the first time you log into a CBE computer or CBE application such as D2L. You will not be able to access resources unless you change your password.
4. How do I change my password?
Your school email delegates can assist you with changing passwords or you can use the ‘CBE Self-Serve Password Tool’ to change it online.
5. I forgot my password, or am having issues with it.
If you forget your password, or think you are having issues with it, then you will need to get your password reset. You can use the ‘CBE Self-Serve Password Tool’ to reset your password if you have already set up your profile questions.
Some staff at your school can also assist you with resetting you password. If you don’t know who that is, talk to your teacher.
6. What if I’m still having issues logging in?
If you have checked for all of the above listed common problems, and you are still having issues logging in then you can talk to your teacher, they can find more assistance.
If you are a student of the CBe-learn school or Chinook Learning Services, please take a look at their websites for further help.