Health & Wellness in School

Health & Wellness in School Coronavirus | Frequently Asked Questions

Coronavirus | Frequently Asked Questions

Will I get a refund for my student’s international trip that was cancelled?

5 days ago

​We are continuing to work with our insurance providers with regard to travel claims. Unfortunately, we expect this will take several months as our providers are dealing with multiple claims from school boards across Canada. The need for social distancing, coupled with the global request of governments for people to work from home and to self-isolate if one has signs of cold or flu symptoms will also prolong the response time of the insurer. We are working on your behalf to maximize your financial return from an insurance claim. Further information will be shared as soon as it becomes available through your school principal.

Do I have to write diploma exams? How and when will these take place?

2 weeks ago

The government has cancelled all Grade 6 and 9 provincial achievement tests and Grade 12 diploma exams. Under special circumstances, students can request to write a diploma exam. For more information, please review Alberta Education's FAQ document on Education Continuity.

Are CBE playgrounds open?

2 weeks ago

The Calgary Emergency Management Agency announced March 23 that the city is closing all playgrounds - including school playgrounds - in an effort to reduce the spread of COVID-19.

The city's parks, however, will remain open. Parks offer open spaces, making it easier to maintain the six-foot distance from others.

Let's all work together to protect the public's health.

Can I get a refund on fees I’ve already paid/do I still need to pay fees?

2 weeks ago

We are working with our service providers and the Ministry of Education to determine our next steps and will share information as soon as possible. As soon as new information regarding fees is available we will contact parents.

Can you explain the Education Minister’s comments about final marks for high school students? Is my current mark my final mark?

2 weeks ago

​We are working with Alberta Education to determine how final marks will be calculated and high school credits allotted to ensure our students are able to plan for the future accordingly. As more information and direction become available we will share it with you.

Will breakfast programs and Brown Bagging for Calgary Kids lunch supports still be offered? Might we share what we have done in terms of food in schools as well?

2 weeks ago

When school buildings are closed, regular breakfast and lunch programs will not be available. Here are some resources and supports that can help your family if food or other supports are needed during the upcoming weeks. It is important that you always check the websites of organizations however, as their locations, hours or procedures may change day to day.

  • Alberta 211 can be accessed via the telephone (dial 211) or by the website
  • The Calgary Food Bank will be temporarily closed for part of the week of March 16-20. Families needing urgent food support are to access help via Alberta 211. Food hampers can be requested from the Calgary Food Bank by calling 403-253-2055.
  • Brown Bagging for Calgary Kids is offering a $20 grocery gift card for any child who has recently received a free lunch at school through Brown Bagging for Calgary Kids. Visit or and click the green "Need Food Support" button at the top.  This will require families to complete information online so that the gift card can be mailed to you.  
  • Calgary Co-Op is offering Care Packages containing non-perishable food essentials, free of charge, to anyone required to be quarantined as directed by a public health agency.  These care packages are available until April 15 and will be delivered to those affected in the Calgary-area.  To request a care package, please contact or by calling 403-219-6064.  You will need to provide your name, address, phone number and the start date of your quarantine, as well as your closest Calgary Co-op Store.  This offer will only extend as long as inventory permits.
  • Additional food supports can also be found at  Meals for Individuals in Need and Food Banks and Hampers.
Are graduation ceremonies cancelled?

2 weeks ago

​We will be reviewing all events that are planned until the end of the school year. The decision will be made based on the best information available from AHS and in alignment with Alberta Education.

How can I learn at home if I don’t have a home computer?

2 weeks ago

We have both online and offline suggestions for student learning on our webpage.

For students with limited access to technology, we are exploring ways in which we can make print materials available, while still following health guidelines. We will be offering high school students and families a variety of educational resources to support short-term, independent review and exploration.

When will online learning be available for high school students?

2 weeks ago

​For grades 10-12 we will be making available core classes to students through Brightspace by D2L following spring break. While some students already have access to certain courses because of earlier methods of delivery, we will be transitioning over 30 000 high school students to an online environment and are working to ensure this can occur in as smooth a manner as possible.

How can I help my child with learning at home?

2 weeks ago

​Visit the CBE webpage on Learning at Home for information and ideas to support your child. We will be adding further information as we go along.

When will classes resume/schools open for students?

2 weeks ago

​The CBE will take direction from the government of Alberta on when to resume classes in our schools.

Have you cancelled group rentals and activities that use CBE schools and spaces?

3 weeks ago

Yes, all public rentals of CBE facilities have been cancelled from March 13 to June 30 with the possibility of extension. These rentals will be fully refunded. We are working with the City of Calgary Recreation and partners to issue notifications. If you are a public rental group that has a permit from the City of Calgary Recreation contact 311. All other rental inquiries are to go to during this period.

Can we hold School Council or Parent Society Meetings? We have urgent business to attend to.

3 weeks ago

​In-person meetings cannot be held. If School Council and or Parent/School Societies have business that they NEED to attend to, please conduct these meetings using technology such as Skype, email or telephone calls. For the safety of everyone, please follow the guidelines and direction set by AHS and the government and do not meet in schools until classes resume.

What interim learning resources and activities are available for students?

3 weeks ago

​We have added an Ongoing Learning web page that shares a variety of interim educational ideas for parents to support literacy, numeracy and wellness at home. The resources are meant as suggestions only. You may choose to use the links and activities as needed over the next few days as more long-term educational programming is considered.

Resources are divided into those for K-6, Grades 6-9 and Grades 10-12.

How can I access the school to pick up my belongings?

3 weeks ago

​Each school is coordinating a time for parents or students to come to the school and collect their personal belongings. Please do not drop in at the school outside of this window. We need to be mindful of social distancing guidelines and the number of people accessing the building at each time, so we ask our families to respect this time window and gather their belongings quickly. If you are ill, please do not come to the school. Your belongings will be held within the building for your student if you are unable to pick them up.

Are you reinforcing hand washing in schools and workplaces?

3 weeks ago

Alberta Health has provided the following Hand Hygiene and Respiratory Etiquette, which we are reinforcing with our staff and students:

Hand hygiene with plain soap and warm water is preferred in schools. The mechanical action of hand washing is effective at removing visible soil as well as microbes. In instances where hand washing sinks are not available, supervised use of alcohol-based hand sanitizers containing at least 60% alcohol may be considered. If hands are visibly soiled, alcohol based hand sanitizers may not be effective at eliminating respiratory viruses.

Students/children and adults in the child care setting should clean their hands:

  • before leaving home and on arrival at school
  • after using the toilet
  • after breaks and sporting activities
  • before food preparation
  • before eating any food, including snacks
  • after contact with saliva or nasal secretions after diapering a child
  • before using shared materials such as arts and craft supplies
  • before leaving school and on arrival at home

We are also reinforcing respiratory etiquette, which includes covering the mouth and nose during coughing or sneezing with a tissue or a flexed elbow and disposing of used tissues in a plastic-lined waste container, followed by hand hygiene.

Will we be notified if a member of our school community is asked to self-isolate?

3 weeks ago

AHS will take the lead in notifying a community when they believe there is reason to be concerned about exposure to a case of COVID-19. Earlier (Mar. 9) we did communicate information to specific school communities, however, as numbers increase and AHS increases testing protocols, it is important that AHS lead this communications process. We must make sure to treat families with respect, fairness and compassion with a focus on dignity and privacy protection.

In certain circumstances, AHS is directing Albertans to self-isolate and is increasing testing for COVID-19. Self-isolation is a precautionary measure and does not mean that the individual is infected with COVID-19.

  • Families in some of our schools have been asked by AHS to self-isolate. If you or your child is at risk due to close contact with COVID-19, AHS will notify you.
  • Family members not flagged for testing by AHS and who are not showing symptoms may continue their regular routines such as going to work and attending school.
Have student trips to the US been cancelled?

3 weeks ago

Yes, as of March 13, we have cancelled all student travel to the US. We are in the process of sharing important information and updates with impacted schools and families.

Have student trips within Canada been cancelled?

3 weeks ago


Are you sanitizing library books and other resources?

3 weeks ago

Based on information we have received from AHS, paper products have not been identified as a key transmission surface. At this time, library and school staff have not been instructed to wipe down books or paper learning resources; however, they can wear gloves to handle returned materials if they have concerns. High touchpoint surfaces like keyboards and look-up stations will be regularly wiped down.

Last modified: 3/23/2020 1:56 PM
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