Student log in issues
For Teachers- log in and FAQ
Teacher log in and FAQ to help you and your students use Gmail and G Suite (CBE Staff login required).
First time users need to:
Be sure your CBE network password is at least
8 characters long. If you need to change your password use the
Student Password Hub.
Log in to Google / G Suite / Gmail with your CBE email ending in @educbe.ca
What’s my username / email?
You can see your own CBE Gmail address: Log in to D2L, click on your name, click Account Settings, and look under the Email tab.
Your teacher or school staff can tell you your CBE email from D2L, SIRS or the Student Account Tool.
I don’t know (or forgot) my password
- Your CBE Gmail password is your CBE network password.
- If you already set up a recovery email in your
Student Password Hub profile, you can reset your own password.
- Talk to your teacher. School staff have access to tools to help you reset your passwords.
How do I change my password?
*Note that your password must be at least 8 characters long.
Student Password Hub to:
- Change your password
- Set up a profile with a recovery email in case you forget your password.
You can also use other computer tools to change your password;
- On a CBE
Windows computer on the CBE network: CTRL ALT Delete > Change Password
- On a CBE
Mac computer on the CBE network: System Preferences > Security and Privacy
Google says: Your account has been disabled
Your account can become disabled by Google or by your school.
- Google: Sometimes Google may disable your account. Change your password using the Student Password Hub to re-enable your account.
- Your school: If changing your password doesn’t work, ask your teacher. Staff at your school with access to the Student Account Tool can re-enable it.
Google says: Sorry Google doesn’t recognize that email
Be sure you are using the right email address ending in @educbe.ca to log in.
Talk to your teacher. Your teacher can help check in the Student Account Tool that your username for google has not changed.
Google says: Wrong password. Try again or click Forgot password to reset it.
There could be a problem with your network password. Change your CBE network password using the
Student Password Hub. Be sure your password is at least 8 characters. Changing passwords can fix many odd technical issues.
Also be sure you have cookies enabled on your browser. In some cases, your password will not be accepted if cookies are blocked.
If you still have issues connect with your teacher. Your teacher can help you get a temporary network password.
Google asks me for my phone number
Google wants to keep your account secure and be sure that YOU are accessing your account but phone numbers aren’t always the best way to verify student accounts, especially for younger students without cell phones.
Sometimes you can click “skip” or “done” without entering a phone number but if there is no other way past this message, change your password using the Student Password Hub or use CBE computer password tools to clear this prompt.
For more help, contact us:
We will not ask you for this information, but please have it available so that you can log in:
- Student ID
- Student Email
- Student Password