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CBE Parent Account Help Line

Parent Account Help Line: 403-817-6373

What Is It?

A phone line to assist legal guardians / independent students who are having trouble setting up their account in MyCBE or SchoolEngage.

Support is provided in English only.

What Kind of Support is Provided?

Agents can help​​ legal guardians and independent students with:

  • The creation of a new account ​​
  • The addition of students to a parent account

Agents cannot help​​ legal guardians and independent students with:

  • Access personal information within My CBE or SchoolEngage
  • Verify email addresses, student IDs or birthdates
  • Solve computer software or internet connection problems
  • Answer questions about Fees or Transportation 

Hours of Service

Callers who do not reach an agent directly may hold for assistance or leave a message for call back support.

Monday - Friday

8:00 a.m. - 4​:00 p.m.

Weekends & Holidays


What if Callers Do Not Speak English?

  • Agents speak English only. If calling, please have someone who can speak English make the phone call.
  • You can view help content in different languages on this website using Google Translate.

What Information Must Be Changed or Updated In-Person at the School?

Any demographic information such as:

  • Student's personal information
  • Address
  • Contact email address
  • Custody information​