Parent Account Help Line:
403-817-6373
What Is It?
A phone line to assist legal guardians / independent students who are having trouble setting up their account in MyCBE or
SchoolEngage.
Support is provided in English only.
What Kind of Support is Provided?
Agents can help legal guardians and independent students with:
- The creation of a new account
- The addition of students to a parent account
Agents cannot help legal guardians and independent students with:
- Access personal information within My CBE or SchoolEngage
- Verify email addresses, student IDs or birthdates
- Solve computer software or internet connection problems
- Answer questions about Fees or Transportation
- Any student demographic information (e.g., student’s personal information, address, contact email address, custody information)
Hours of Service
Callers who do not reach an agent directly may hold for assistance or leave a message for call back support.
The parent account help line will be closed July 1 - 9, 2024.
Monday - Friday
8:00 AM - 4:00 PM
Weekends & Holidays (including July 1 - 9, 2024)
Closed
What if Callers Do Not Speak English?
- Agents speak English only. If calling, please have someone who can speak English make the phone call.
- You can view help content in different languages on this website using Google Translate.
Updating Student Demographic Information
To update student demographic information (e.g., student’s personal information, address, contact email address, custody information):
