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Technical Assistance Available for Learning from Home

The CBE can assist parents and students with technical issues that arise while learning from home. Parents of kindergarten to Grade 9 students or students in Grades 10-12 can call or email requests for assistance with CBE supported technology. 

This service is a temporary service available during the COVID-19 pandemic. Hours of operation will be Monday – Friday, 8:30 a.m. – 4:30 p.m. (excluding statutory holidays).  

Please have the following information accessible when you call: 

Parent Technical Support can assist with student account and password requests. Please have either your student’s CBE ID number or Alberta Student Number available.

Contact information:

Phone: 403-817-7996 
Email: ParentTechnicalSupport@cbe.ab.ca

For MyCBE/PowerSchool help, please contact (403-817-6373).​​​​