Update | Yellow school bus service may also be impacted by last-minute staffing challenges due to illness. Buses may be delayed or unable to run for the day due to driver availability.
Families should also have back-up plans in place if school bus transportation is unavailable.
Guiding Principles
Families are responsible for the safe passage of students to and from the bus stop and at the bus stop.
We support student learning by ensuring students arrive safely, on time, and ready to learn by providing safe, reliable, efficient, and sustainable transportation services.
New and Emerging Communities
Transportation from new or emerging communities which are still undergoing construction and development of roadways does not always align with regular transportation guidelines. The challenge in these new communities is that there is often no safe path, clear of obstructions (construction supplies and equipment), on City maintained roads for the yellow bus to enter and circle around as needed. School bus stops may be in adjacent communities for the regular program. School bus stops for alternative programs follow the congregated stop model.
Transportation Services will regularly monitor safety and progress of construction and roads in new areas, and change the location of stops as required during the year.
Families in communities that have been recently included in CBE's boundary may not be able to register online as systems are being updated, but may use a paper form to register.
Calgary Transit
Calgary Transit does not provide service to new or emerging communities until it meets their guidelines. Students may use Calgary Transit in adjacent communities.
If Calgary Transit is not available in the new and emerging community or adjacent communities, yellow school bus service is added if:
Yellow school bus transportation does not exist in an adjacent community; and
Yellow school bus transportation is deemed safe to be added to the new or emerging community.
Transportation Forms
Families register and pay for transportation using MyCBE. Paper forms are available on Forms You Need; please scroll down to the header "Transportation."
Feedback
To discuss a concern about a driver/service issue, start with the service provider. If the situation is unresolved, please contact Transportation Services directly at
transportation@cbe.ab.ca. The concern will be investigated and you will receive a response from Transportation Services. To commend the service of a driver, contact the service provider directly. If you do so by email, copy
transportation@cbe.ab.ca so we can also follow-up with our gratitude.
To discuss a concern other than a driver or a service issue, please contact Transportation Services directly at
transportation@cbe.ab.ca. If the concern is unresolved, please follow the
Concerns and Complaints process.
Transportation Engagements & Reviews
